stakeholder workshops gather knowledge and set expectations.

We needed to develop a better understanding of the problem space. In order to gain domain knowledge and the perspective of our numerous stakeholders I conducted 5 workshops in which we identified:

• Proto-personas

• Proto-user journeys

• Issues and opportunities

Contextual Inquiry deepens our knowledge of our users.

Now that we had a better idea of what our stakeholders thought, we needed to find out how our users were actually using the different portals.

I conducted contextual inquiry sessions with 11 different users in their workplaces. I gained insight on how our clients used our current systems and how they fit into their workflows. I also used these insights to refine the proto-personas and journeys we identified in the stakeholder workshop. 

Prototyping and Usability testing confirm our ideas.

I created sketches of future designs based on my insights from the workshops and contextual inquiry sessions. Through stakeholder feedback and design critique sessions, I refined my designs and created a high fidelity prototype. I conducted usability testing with users from contextual inquiry sessions and tweaked the prototype based on the results.